Multisellr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform that connects to your Faire brand store and provides analytics services (collectively, the "Service").
By using our Service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Service.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account information (name, email address, phone number)
- Billing information processed by Stripe (we do not store credit card details directly)
- Profile information (company name, job title, preferences)
- Communication data (support tickets, feedback, surveys)
Usage Information
We automatically collect information about how you use our Service:
- Log data (IP address, browser type, operating system)
- Usage patterns (features used, time spent, click data)
- Device information (device type, unique identifiers)
- Performance data (error reports, crash logs)
Faire API Data
When you connect your Faire brand store to our Service via OAuth, we collect and process data from the Faire API, including:
- Order data (order details, status, dates, amounts)
- Financial data (revenue, payouts, fees, costs)
- Product information (product names, SKUs, prices, inventory)
- Retailer data (retailer names, locations, contact information)
- Geographic data (shipping addresses, locations)
- Brand profile information (brand name, brand ID)
Important: This data is collected from third-party Faire API services. We cannot guarantee the accuracy, completeness, or availability of this data. The Service depends on Faire API availability and may be unavailable if Faire's services are unavailable. You are responsible for verifying the accuracy of your own data.
Third-Party Public Data
We collect publicly available business information from third-party sources such as Google Maps/Places API to provide retailer finder and outreach tools. This data includes:
- Business names and addresses (publicly listed information)
- Phone numbers and websites (from public business listings)
- Business ratings and review counts
- Geographic locations (latitude/longitude coordinates)
- Business hours and categories
Note: This information is sourced from publicly available business directories and search engines. We cache this data to improve service performance and reduce API costs. This data is about businesses, not individual consumers.
How We Use Information
We use the information we collect for the following purposes:
Service Delivery
- • Provide and maintain our Service
- • Process transactions (via Stripe payment processing)
- • Provide customer support
- • Send service-related communications
Improvement & Analytics
- • Analyze usage patterns and trends
- • Improve our Service and features
- • Develop new products and services
- • Conduct research and analytics
Communication
- • Send product updates and announcements
- • Provide marketing communications (with consent)
- • Respond to inquiries and requests
- • Send security alerts and notices
Legal & Security
- • Comply with legal obligations
- • Protect against fraud and abuse
- • Enforce our terms of service
- • Maintain security and integrity
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers and Sub-processors
We engage trusted third-party service providers (sub-processors) to assist us in operating our Service. These sub-processors have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Current Sub-processors:
- Stripe, Inc. (United States)
Purpose: Payment processing, subscription billing
Data: Billing information, payment details - Railway Corp. (United States)
Purpose: Database and application hosting
Data: All service data including account, usage, and Faire API data - Google LLC (United States)
Purpose: Analytics (Google Tag Manager, Google Analytics), Maps/Places API
Data: Usage data, public retailer business information - Microsoft Corporation (United States)
Purpose: Usage analytics (Microsoft Clarity)
Data: Session recordings, usage patterns - Faire Wholesale, Inc. (United States)
Purpose: Source of business data via API
Data: Order, product, retailer, and financial data from your Faire account
Sub-processor Updates: We may update our sub-processors from time to time. Material changes to sub-processors will be communicated to active subscribers via email or Service notification at least 30 days before the new sub-processor processes your data. All sub-processors are bound by data processing agreements that ensure appropriate security measures and data protection standards.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction.
With Your Consent
We may share information with your explicit consent or at your direction, such as when you choose to integrate with third-party services.
Third-Party API Dependencies and Data Accuracy
Our Service relies on third-party APIs, specifically the Faire API, to retrieve and process your business data. It is important to understand the following limitations:
Important Disclaimers
- • No Data Accuracy Guarantee: We cannot guarantee the accuracy, completeness, or timeliness of data retrieved from third-party APIs. Data accuracy depends entirely on the third-party service provider (Faire).
- • Service Availability: Our Service may be unavailable or experience interruptions if Faire's API services are unavailable, experiencing downtime, or rate limiting.
- • Data Verification: You are solely responsible for verifying the accuracy of all data displayed in our Service. We recommend cross-referencing critical business data with your Faire account directly.
- • No Liability for Data Errors: We are not liable for any errors, inaccuracies, or omissions in data provided by third-party APIs, or for any decisions made based on such data.
- • API Changes: Third-party APIs may change their data structure, endpoints, or availability without notice, which may affect our Service functionality.
By using our Service, you acknowledge and agree that you will not hold us liable for any issues arising from third-party API dependencies, data inaccuracies, or service unavailability related to third-party services.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and authentication mechanisms
Regular Audits
Regular security audits and vulnerability assessments
Data Hosting
Your data is hosted on Railway servers located in the United States. Data transfers from Switzerland, the EU, and the UK to the US are protected by Standard Contractual Clauses (SCCs) and other appropriate safeguards to ensure your data remains secure and protected in accordance with applicable data protection laws.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data in a machine-readable format
Restriction
Request restriction of processing under certain circumstances
Objection
Object to processing of your personal information for certain purposes
To exercise your rights: Contact us using the contact information provided below. We will respond to your request within 30 days.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- • Account data: Retained until account deletion plus 30 days
- • Billing information: Retained for 7 years for tax and accounting purposes
- • Usage logs: Retained for 2 years for security and analytics
- • Support communications: Retained for 3 years for quality assurance
- • Retailer cache data: Public business information retained until cache cleanup to optimize service performance
International Data Transfers
Multisellr is operated from Switzerland and complies with the Swiss Federal Act on Data Protection (FADP). Your data may be transferred to and stored in the United States (via Railway hosting) and processed by service providers located in various countries. For users in the European Union, United Kingdom, and other jurisdictions, we ensure appropriate safeguards are in place for international data transfers, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission and UK authorities
- Adequacy decisions by competent regulatory bodies
- Other legally valid transfer mechanisms as required by applicable law
- Compliance with Swiss FADP and alignment with GDPR principles
Age Requirement and Business Use
Our Service is designed exclusively for business owners, wholesale sellers, and professionals engaged in commercial activities. Users must be of legal age to enter into binding contracts in their jurisdiction (typically 18 years or older). We do not knowingly collect personal information from individuals who are not of legal age to conduct business. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice in our Service
Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
Email: [email protected]
Privacy Requests
For privacy-related requests, please use our contact form or email us directly. We will respond to all privacy inquiries within 30 days.